Community engagement is a matter of embedding oneself in the community - listening, sharing, and opening doors for everyone, especially the marginalized groups, to participate in various programs, facilities, and amenities.

The array of special events you create should be inclusive, diversity driven, and promote everything that the agency does. One should also be prepared to re-invent the program in order to keep it fresh and adaptive to the times, once every five to eight years.

Utilizing the latest in technology within social media, web sites, apps, etc. is vital to remain current and keep the community engaged. For example, you can look into dropping the expensive Activities Guide and replacing it with a digital magazine.